Privacy Policy

Information We Collect

We collect different types of information depending on how you use our services. Some of this happens automatically when you visit our website, while other data you provide directly when requesting our analytics services or contacting us.

Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you reach out through our contact form or request a consultation
• Business Details: Information about your organization's blockchain analytics needs, transaction volumes, and specific use cases
• Communication Records: Content of emails, messages, and other correspondence you send to us
• Payment Information: Billing details and transaction history for services rendered (processed through secure third-party payment providers)

Information Collected Automatically

• Technical Data: IP address, browser type, device information, operating system, and access times
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths through our website
• Analytics Data: Aggregated statistics about how visitors interact with our platform

Blockchain-Related Data

When you use our analytics services, we may process blockchain transaction data you provide. This typically includes public blockchain addresses, transaction histories, and related metadata. We don't collect private keys or wallet credentials.

How We Use Your Information

Your information helps us provide better analytics services and improve your experience. Here's what we do with the data we collect:

We don't sell your personal information to third parties. Period. We also won't use your data for purposes beyond what's described here without getting your explicit consent first.

Data Sharing and Third Parties

Sometimes we need to share your information with trusted partners who help us run our business. But we're selective about who we work with and what data they can access.

Service Providers

We work with third-party companies that help us with hosting, payment processing, email delivery, and analytics. These providers only get access to information they need to perform their specific functions, and they're contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by Vietnamese law, court order, or government regulation. This includes cooperating with law enforcement when we have a good-faith belief that disclosure is necessary to protect rights, property, or safety.

Business Transfers

If Ripple Castly is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Data Security and Protection

We take security seriously because we're handling blockchain data and machine learning models that often involve sensitive business information. Our security measures include:

• Encryption of data in transit using TLS 1.3 and at rest using AES-256
• Regular security audits and penetration testing of our systems
• Access controls limiting who within our team can view personal data
• Secure backup procedures with encrypted storage locations
• Employee training on data protection and security best practices
• Incident response procedures for potential data breaches

Your Rights and Choices

Under Vietnamese data protection law, you have several rights regarding your personal information. You can exercise these rights by contacting us using the details at the bottom of this page.

Access and Correction

You can request a copy of the personal information we hold about you. If any information is inaccurate or outdated, you have the right to ask us to correct it. We'll respond to access requests within 30 days.

Data Deletion

You can request deletion of your personal data, and we'll comply unless we need to retain it for legal obligations or legitimate business purposes. For example, we may need to keep transaction records for tax compliance or contract documentation for dispute resolution.

Withdrawal of Consent

Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing that occurred before withdrawal.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional message we send. We'll still need to send you service-related communications about your account or services you're using.

Data Portability

You can request a copy of your data in a structured, commonly used format that allows you to transfer it to another service provider.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy. Specific retention periods depend on the type of data and our legal obligations:

• Contact inquiries: Deleted 24 months after last contact unless you become a client
• Client data: Retained for duration of service plus 5 years for accounting and legal purposes
• Technical logs: Automatically deleted after 12 months
• Analytics data: Anonymized after 18 months and retained indefinitely for statistical purposes

When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.

International Data Transfers

Our primary operations are in Vietnam, but some of our service providers are located overseas. When we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved for international data transfers
• Verification that receiving countries have adequate data protection laws
• Additional security measures for sensitive blockchain analytics data

We're transparent about where your data goes and maintain documentation of all international transfers in compliance with Vietnamese regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. You can control cookies through your browser settings, though disabling certain cookies may limit functionality.

We use essential cookies (required for the site to function), analytical cookies (to understand usage patterns), and functional cookies (to remember your preferences). We don't use advertising cookies or share cookie data with ad networks.

Children's Privacy

Our services aren't directed at anyone under 18 years old. We don't knowingly collect personal information from minors. If we discover we've inadvertently collected such data, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're a client or post a prominent notice on our website.

The "Effective Date" at the top shows when this policy was last updated. We recommend reviewing it periodically to stay informed about how we protect your information.